1. Terms and Conditions

These terms govern your use of the Purely Aesthetics website and services.

• Service Agreement: By booking an appointment you agree to comply with our policies and terms of service.

• Bookings: All appointments must be booked online through our system Fresha, or by phone. A deposit may be required to secure your booking.

• Payments: Payment is due at the time of service. We accept cash, credit/debit cards, and online payments.

• Strictly Over 18’s Only: All clients must be over 18 years of age. A valid form of ID is required when you come to your appointment.

• Late Arrivals: Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule or shorten your treatment to accommodate other clients.

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2. Booking, Cancellation, and No-Show Policy

To ensure a smooth experience for all clients, please adhere to the following booking and cancellation guidelines:

• Booking Process: Appointments can be booked online via Fresha or by phone. You must provide a valid form of ID when booking. Consultations and certain treatments may require advance booking.

• Deposit Policy: A deposit may be required to secure your appointment. Deposits are non-refundable as they cover the cost of stock ordered specifically for your treatment, which is prescription-only medication that cannot be returned or used for others. Please ensure you are 100% committed before booking.

• Cancellation Policy: If you cancel your appointment, your deposit will be forfeited, regardless of the notice given.

• Rescheduling Policy: We require a minimum of 48 hours' notice to reschedule an appointment. Failure to provide this notice will result in the forfeiture of your deposit, and a new deposit will be required to secure the new appointment.

• No-Show Policy: If you fail to attend your appointment without prior notice, your deposit will be forfeited, and a fee may be charged for future bookings.

• Late Arrivals: Please arrive on time. If you are more than 15 minutes late, we may need to reschedule or shorten your treatment.

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3. Payment Policy

We offer flexible payment options for your convenience.

• Accepted Methods: We accept cash (exact balance required upon payment), credit/debit cards, and online payments via our booking app Fresha.

• Deposits: A deposit may be required to secure your booking. This deposit will be applied toward your final treatment cost and is non-refundable.

• Payment Timing: Full payment is required at the time of service.

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4. Refund Policy

We are committed to ensuring your satisfaction with our services.

• Service Refunds: In the unlikely event that you are not satisfied with a service, please contact us immediately. We will do our best to resolve the issue free of charge, if we believe the reason is due to a fault on our end. It would need to be following a period of 14 days to allow your results to settle and we need to assess your results. It is important to remember that everyone’s body reacts differently to treatments and we do not have control over how your body heals itself, so results may vary.

• No Refund Policy: If you refuse for us to amend the work, we will not be able to offer a refund.

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5. Consultation Policy

We offer free, personalised consultations to ensure your treatment meets your needs.

• Consultation Details: Initial consultations are available for all treatments and are free of charge. Consultations are required for Fine Line Injection Treatments and other specific services to ensure we understand your beauty goals and create a customised treatment plan.

• Face-to-Face Consultations: Where possible, all consultations must be conducted in person to ensure a thorough understanding of your needs and expectations. You will never feel rushed into treatments, and we will always manage your expectations.

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6. Fine Line Injection Appointments

• Booking: Fine Line Injection appointments must be booked 48 hours in advance.

• Consultation: Fine Line Injections will always require a consultation. This must be done a minimum of 48 hours before your appointment.

• Health Questionnaire: This allows time for you to complete a health questionnaire prior to your visit, ensuring the treatment is safe and suitable for you.

• Top-Ups: A complimentary top-up is offered after 2 weeks if needed to achieve the desired results. Top-ups must be completed within a 2-3 week timeframe. We do stress this at every appointment, however you are responsible for ensuring your timeframe is not missed.

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7. Aftercare Policy

Proper aftercare is essential for achieving the best results from your treatment. Follow-ups, emergency advice or aftercare questions are all warmly welcomed.

• Aftercare Instructions: We provide detailed aftercare instructions tailored to your specific treatment via email, and you will be given a leaflet following your treatment for Fine Line Injections and Filler Treatments. Please follow these guidelines to ensure optimal results.

• Follow-Up: We recommend scheduling follow-up appointments as needed to monitor your progress and maintain results.

 

8. Health and Safety Policy

Your safety is our priority as well as ensuring you feel happy and comfortable.

• High Quality Products: All the products used are the highest quality on offer and are only purchased through approved pharmacies.

• Sanitisation: We follow strict sanitisation protocols, ensuring all tools and equipment are disinfected between clients.

• Client Health: Please inform us of any medical conditions, allergies, or medications before your treatment. This ensures we can tailor our services to your needs safely.

• COVID-19 Measures: We adhere to all current COVID-19 guidelines, including the use of personal protective equipment (PPE) and enhanced cleaning protocols.

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9. Complaints and Feedback Policy

Your feedback helps us improve our services.

• Submitting Complaints: If you have a complaint, please contact us directly. We aim to resolve any issues promptly and professionally.

• Feedback: We welcome all feedback, positive or negative. Please share your experience with us so we can continue to improve.

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10. Child Policy

For the safety and comfort of all clients, we have specific guidelines regarding children in the salon.

• Salon Policy: Children are not permitted in treatment areas. Please arrange childcare prior to your appointment.

• Exceptions: In special circumstances, exceptions may be made at the discretion of management.

 

11. Cookie Policy

Our website uses cookies to enhance your browsing experience.

• Types of Cookies: We use functional cookies for essential website operations and analytical cookies to understand user behaviour.

• Managing Cookies: You can manage your cookie preferences through your browser settings

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